Refund and Returns Policy
Last updated: 11 September 2026
DOMOG is operated by Inner Mongolia Mengyou Culture Media Co., Ltd.
- Cancellation Before Shipment
You may request cancellation before your order has been shipped by contacting:
If the order has not been shipped, we will normally cancel it and issue a refund to the original payment method.
- Right of Withdrawal
For customers in the European Union and the United Kingdom, you generally have the right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable law.
To exercise this right, contact us within the applicable period at:
Please include your order number and the items you wish to return.
- Return Conditions
Returned items must be:
- Unused and in original condition;
- Clean and free from perfume, makeup, stains or damage;
- Returned with original packaging, labels and accessories where reasonably possible.
We may reduce a refund where the value of the goods has been reduced by handling beyond what is necessary to inspect their nature, characteristics and function.
There are no customized products in our current product range. If a customized product is offered in the future, its return conditions will be stated separately before purchase.
- Return Authorization and Address
Please contact us before sending any item back.
The return address is in China and will be provided by customer service after the return request is approved. Do not send goods to an address obtained from an old order or any address not confirmed by us.
Unauthorized returns may be delayed or may not be accepted.
- Return Shipping Costs
For a valid withdrawal or return caused by our error, we will bear the reasonable return shipping cost in accordance with applicable law.
If a return is made for another reason and applicable law allows the customer to bear the cost, we may ask the customer to pay the return shipping cost. We will explain this before approving the return.
- Damaged, Incorrect or Defective Goods
Contact us as soon as possible at baiyinnana@qq.com and provide:
- Order number;
- Description of the problem;
- Clear photographs or video where appropriate.
If the goods are damaged, incorrect or defective, we will provide an appropriate remedy, which may include replacement, repair, price reduction or refund, as required by applicable law.
- Refunds
After we receive and inspect the returned goods, we will process an approved refund within 7 days.
Refunds will normally be made to the original payment method. Your bank or payment provider may take additional time to display the refund.
Original standard delivery charges will be refunded where required by applicable law. Additional charges caused by selecting an upgraded delivery method may not be refundable.
- Import Duties and Taxes
Orders are shipped using a DDP (Delivered Duty Paid) arrangement where available. We pay the logistics provider for customs clearance and applicable import duties and taxes. Customers should not normally be asked to pay additional import duties or taxes on delivery.
If a carrier or customs authority contacts you about an unexpected payment, contact us before paying where possible.
- Contact
Email: baiyinnana@qq.com
Telephone: +86 150 2493 2439
We currently sell to Germany, France, Italy, Spain and the United Kingdom.